When guests book appointments and cancel too late to fill the slot or don’t show up at all, the revenue impact is real. Cancellations and no-shows Life happens! Cancellations and no-shows can’t be avoided, but streamlining processes, staying proactive, and fostering accountability can minimize their impact on your appointment book and bottom line. TIPS TO AVOID NO-SHOWS AND CANCELLATIONS Salons 8% Cancellation rate 3% No-show rate Nail salons 16% Cancellation rate 1% No-show rate Barbershops 2% Cancellation rate 4% No-show rate Waxing centers 14% Cancellation rate 3% No-show rate Non-membership spas 11% Cancellation rate 1% No-show rate Membership-based spas 14% Cancellation rate 1% No-show rate BOOK Send automated reminders Use scheduling tools to remind clients about appointments and allow easy rescheduling. Set clear policies Communicate cancellation rules and consider no-show fees to encourage accountability. Require prepaid bookings Partial or full deposits collected in advance commit guests to keeping their appointments. Use online booking systems Enable clients to self-manage appointments effortlessly. Keep an automated waitlist Fill sudden openings to reduce lost revenue, with no staff time lost to manual list management. Medspas 16% Cancellation rate 5% No-show rate 14